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Privacy policy

YOUR PRIVACY

Your privacy is important to us. Catois is committed to respect your privacy through the protection of your personal information.

The following statement describes our commitment to you:

  • Limiting Collection: Our collection of personal information is limited to what is reasonable under the circumstances and your information will be used only for the purpose for which it was collected.
  • Security: Your personal information is kept confidential and secure and is not disclosed to anyone outside our company, except as required by law.
  • Access: You have the right to access your own personal information and correct any inaccuracies.

Please check this privacy policy periodically as we may update it from time to time. This policy was last revised in July 2018.

What personal information do we collect?

The personal information we collect may include your

  • Name
  • Postal / Street Address
  • E-mail address
  • Phone

You always have the choice of whether or not you want to provide us with your personal information. However, the decision to withhold personal information may limit or prevent us from providing you with a particular product or service. We normally collect personal information directly from our customers. We may collect your information from others with your consent or as permitted by law.

This website uses Google Analytics ; it analyzes how users interact with the website. The tool uses “cookies”, which are text files stored in your computer, to collect standard Internet log information and information about visitor behavior. It remains anonymous. The information generated by the cookie about your use of this website (including your IP address) is transmitted to Google. This information is then used to evaluate the use of the website by visitors and to compile statistical reports on website activity for Catois

We will never use (and will not allow any third party) to use the statistical analysis tool to track or collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address to the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in-form on our website.

How do we use your information ?

We want to provide you with value added service on an ongoing basis and to establish a long-lasting relationship with you that will grow and change to meet your needs.

With your permission, we may collect, use and disclose Personal Information about you to

  • Identify you and communicate with you generally
  • Process your orders and/or applications
  • Establish and maintain a relationship with you, and to provide you with ongoing service
  • Develop an understanding of your needs and eligibility for products and services and to bring you offers
  • Administer our newsletters, contests, discounts and other promotions
  • Protect you, and us, against error and fraud
  • Administer merchandise refunds/exchanges
  • Provide warranties for products and services
  • Comply with legal requirements

We may use your contact information (including your phone number and email address) to market additional goods, services and special offers that may be of interest to you.

Catois only retains your personal information as long as necessary for our reasonable business and/or legal purposes.

Your personal information may also be used to create statistics about our business. These statistics would not contain any personally identifiable information about you.

For refunds and exchanges of items, we may ask you to provide your name, address and telephone number for audit and fraud prevention purposes. Valid photo identification may be required to confirm this information. This information is collected, used and retained to help us ensure the validity of refunds and exchanges (in every case and over time).

For merchandise pickup, we may require you to provide us with your valid photo ID and signature to prevent fraud.

You may choose not to receive direct marketing We may inform you about products or services by mail, email, SMS, telephone (including through automated telephone messages) or other media.

If you do not wish to receive direct marketing, please contact us and inform us that you do not wish to be contacted in a particular way.

Consent

Types of Consent

Consent may be express or implied in appropriate circumstances. You may provide express consent in writing, in person, electronically, by telephone or by using a check box.

We may use implied consent to extend new marketing offers or deliver merchandise or catalogs to you. We will not use your implied consent for the use or disclosure of your sensitive personal information such as financial data. When you do business with Catois, including using the Catois website in any way, you acknowledge and agree to the terms of this Privacy Policy.

Withdraw of Consent

Subject to reasonable notice, you may withdraw your consent at any time, except where the personal information is necessary for us to meet our legal and similar obligations. If you withdraw your consent, we will inform you of the consequences of such withdrawal. To withdraw your consent, contact us and tell us what personal information you no longer wish us to use. Personal information may be retained by Catois for reasonable purposes such as bills, audits, archives, warranty, legal/regulatory recall or product safety.

Security and Disclosure of Information

What guarantees do we have in place?

We know that you are concerned about the security of the information you provide to us. To address this concern, we have developed processes and procedures to protect your personal information. We have put in place appropriate guarantees based on the sensitivity of the information, including :

Physical: locked filing cabinets

Technological: password protected computers/files.

We have taken strong measures to ensure the security of your transactions and the confidentiality of your personal information. It is also important that you take every precaution to ensure the security of your personal information at all times.

For more information, you can visit the Office of the Privacy Commissioner of Canada (OPC) website and any applicable provincial privacy commissioners for more information.

Disclosure of Your Personal Information: we will use and disclose your personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. Any exceptions will be with your prior consent or as permitted by law. In addition, we will retain your information only as long as necessary to fulfill the purposes for which it was collected.

Accessing and Changing your Informnation

Accessing Your Personal Information Upon written request, you may access and verify your personal information and find out to whom we have disclosed it. At the time of your request, we will need specific information to verify your identity before we can provide you with the personal information we hold. In addition, you must provide sufficient information in your request to enable us to identify the information you are seeking. There may be times when we cannot provide you with the personal information you request.

Examples are if the personal information :

  • Holds references to other people
  • Has already been destroyed for legal reasons or because we no longer need it for our purposes
  • Is subject to solicitor-client or litigation privilege
  • Is not subject to disclosure for other legal reasons

If we deny a request for access to information, in whole or in part, we will provide the reasons for the denial. We may also refer you to your federal or provincial privacy commissioner (if applicable) for more information.

Changing your personal information

We are committed to maintain the accuracy of your personal information for as long as it is used for the purposes we have identified. To help us keep your personal information up to date, we encourage you to notify us of inaccuracies or corrections as often as you wish. Notifying us of changes such as your address or phone number will help us provide you with the best possible service. If you identify incorrect or outdated information that needs to be changed, please contact us. We may ask you to put your written request for correction. We will make the appropriate changes and, at your request, provide you with a copy of the corrected information. If we conclude that a correction is not warranted, we will attach a note to your file regarding the requested change.

Contact Us

If you have any questions, concerns or complaints about your privacy or personal information, you may contact us. If a complaint is found to be justified, appropriate measures will be taken, including, if necessary, the modification of our practices and procedures.