Frequently asked questions

Any question related to my online store or my work? You will surely find the answer below in this FAQ section. If you cannot find the answer to your question, please contact me.

Attention to detail is very important to us. Thus, we are committed to high quality products made on a cooperative basis with various Quebec companies. The products are shipped from our company located in the southwest of Montreal, Canada.

Allow 1 to 3 weeks for processing and delivery.

Ensuring your products are of high quality is crucial to us. Thus, if you have any issues with your order, please contact us for replacement or repair.

Please contact us at info@catois.ca, if your order arrives damaged.
We would ask you to take pictures of the packaging and the products.

If you’d like to cancel or change your order, please contact us as soon as possible. We’ll do everything we can to accommodate your request, although we cannot change or cancel an order once it has entered the shipping process. Please refer to our returns policy for more information.

Yes, please contact us for more information.

All prices are in Canadian dollars.

Upon purchase, you may request the artist’s signature on the print and assign a specific area, in the comments section. Please note that the artist will label each piece with a distinct number (numbered to a total of 25 copies).

Catherine rarely accepts to produce a custom order. Please note that no reproductions of existing work will be accepted. Please contact us for more information.

Currently not available, new collections of pottery can be created according to your preferences. Please let us know if you are interested by contacting us by email.